Shipping policy
Last Updated: August 22, 2026
Thank you for choosing Bag It. This Shipping Policy explains how orders are processed, shipped, and delivered after they are placed through our website. It also explains our shipping costs, order processing times, estimated delivery timeframes, and what customers should do if they need assistance with their shipment.
Shipping Locations
Bag It currently offers shipping to customers in the following countries:
United Kingdom (UK)
United States (USA)
Shipping availability is subject to the delivery address provided during checkout. If a destination is not available for shipping, it will not be available as a shipping option at checkout.
Shipping Cost
Standard Shipping is free for eligible orders shipped to the United Kingdom and United States.
Shipping Cost: Free
The available shipping option and applicable delivery information will be shown during checkout before the order is completed.
United Kingdom (UK)
Orders shipped to addresses in the United Kingdom are subject to the following standard delivery schedule:
Order Cut-off Time: 4:00 PM (GMT), Monday to Friday
Order Handling Time: 1 - 2 business days, Monday to Friday
Transit Time: 4 - 7 business days, Monday to Friday
Total Estimated Delivery Time: 5 - 9 business days
Shipping Cost: Free
Orders placed after the stated cut-off time, on weekends, or on applicable public holidays may begin processing on the next business day.
United States (USA)
Orders shipped to addresses in the United States are subject to the following standard delivery schedule:
Order Cut-off Time: 4:00 PM (GMT -5), Monday to Friday
Order Handling Time: 1 - 2 business days, Monday to Friday
Transit Time: 8 - 13 business days, Monday to Friday
Total Estimated Delivery Time: 9 - 15 business days
Shipping Cost: Free
Orders placed after the stated cut-off time, on weekends, or on applicable public holidays may begin processing on the next business day.
Order Cut-off Time
The order cut-off time is the latest time an order can be placed on a business day to be considered for processing within the applicable handling timeframe.
Orders placed after the applicable cut-off time will generally be processed beginning on the next business day.
Order Processing and Handling
Orders are generally handled within 1 - 2 business days, Monday through Friday.
Handling time includes the preparation of the order before it is handed over for shipment.
Orders placed on weekends or applicable public holidays may begin processing on the next business day.
Transit Time
Transit time begins after the order has been handed over for shipment and represents the estimated time required for delivery to the customer's destination.
Estimated transit times are:
United Kingdom: 4 - 7 business days
United States: 8 - 13 business days
Total Estimated Delivery Time
The total estimated delivery timeframe includes both order handling and transit time.
United Kingdom: 5 - 9 business days
United States: 9 - 15 business days
Delivery timeframes are estimates and may vary due to circumstances outside our control, including carrier delays, severe weather, public holidays, transportation interruptions, or other operational disruptions.
Business Days
For the purposes of this Shipping Policy, business days are Monday through Friday, excluding applicable public holidays.
Order Tracking
Where tracking information is available for your shipment, it may be provided after the order has been dispatched.
Customers should use the tracking information provided for their shipment to monitor delivery progress.
Order Changes and Cancellations
If you need to change or cancel an order, please contact Bag It as soon as possible using the contact information provided below.
Requests received before an order has entered fulfillment will be reviewed whenever possible.
Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
For information about returns and refunds, please review our Return & Refund Policy .
Delivered but Not Received
If tracking information indicates that your order has been delivered but you cannot locate the package, please contact Bag It as soon as possible.
We may review the available shipment information and assist with the next appropriate steps.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery arrangements or shipping costs may apply where applicable.
Shipping Delays
Delivery may occasionally take longer than the estimated timeframe because of circumstances outside Bag It's control. These circumstances may include severe weather, transportation interruptions, public holidays, increased shipping volumes, carrier delays, or other service disruptions.
If your order appears to be delayed beyond the expected delivery timeframe, please contact us using the information provided below so we can assist you.
Lost Packages
If your shipment appears to be lost while in transit, please contact Bag It so that the shipment can be reviewed and the appropriate next steps can be determined.
Any available resolution will depend on the circumstances of the shipment and may be handled in accordance with our Return & Refund Policy .
Damaged Packages
If your order arrives damaged, please contact Bag It within 48 hours of delivery.
To help us review the issue, please provide:
- Your order number.
- Clear photos of the damaged item.
- Photos of the shipping packaging where applicable.
- A brief description of the damage.
Each request will be reviewed individually and handled according to the applicable return and refund terms.
Contact Information
If you have questions about shipping, delivery, or your order, please contact Bag It using the information below.
Trading Name: Bag It
Legal Entity: BAG IT LTD
Company No.: 12460739
Business Address:
14 Close Hill Lane, Huddersfield, West Yorkshire, HD4 6LE, United Kingdom
Phone: +44 79 8859 1413
Email: support@bagit.site
Business Hours:
Monday to Friday
8:00 AM to 4:00 PM (GMT)
Connect With Us
You can also connect with Bag It through our official social media profiles:
Instagram: Bag It
Facebook: Bag It
Pinterest: Bag It
For assistance with shipping or delivery, please contact us using the phone number or email address provided above.
Bag It is committed to providing clear and accurate shipping information regarding available destinations, shipping costs, handling times, transit times, and estimated delivery timeframes.