Last Updated: August 25, 2026
Thank you for shopping with Bag It. This Return & Refund Policy explains the conditions for returning eligible items, how refunds are processed, return shipping responsibilities, and the responsibilities of both Bag It and our customers. Please review this policy before requesting a return.
Return Window
Eligible items may be returned within 30 calendar days from the date your order is marked as delivered by the shipping carrier.
Return requests received after the 30-calendar-day return period may not be eligible for a return or refund, subject to any rights you may have under applicable law.
Eligible Returns
You may request a return if:
- Your item arrived damaged during delivery.
- You received a defective item.
- You received an incorrect product.
- You no longer want the item and it remains eligible for return.
- You changed your mind after receiving your order.
All return requests are reviewed to confirm that they meet the requirements outlined in this policy.
Return Conditions
To qualify for a standard return, the item should:
- Be returned within 30 calendar days of delivery.
- Be unused and in its original condition.
- Include the original packaging and any accessories received with the order.
- Not show damage caused after delivery, misuse, modification, or improper handling.
- Include proof of purchase or a valid Bag It order number.
Items that do not satisfy these conditions may not qualify for a refund, subject to applicable consumer rights.
Return Authorization
Before sending an item back, please contact us at support@bagit.site to request return instructions.
Please do not send a return to our business address unless Bag It specifically instructs you to do so.
Once your return request has been reviewed and approved, we will provide the applicable return instructions and return address.
Bag It may request photographs or other reasonable information to verify the condition of an item before approving a return.
Returns sent without prior authorization or without following the provided return instructions may not be accepted or may delay the return process.
Return Shipping Costs
Defective, Damaged, or Wrong Items
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible so that we can investigate the issue promptly.
Please include:
- Your order number.
- Clear photos of the item.
- Photos of the shipping packaging where applicable.
- A brief description of the issue.
If the return is approved because the item was damaged, defective, or incorrect, Bag It will provide a prepaid return label at no cost to the customer.
Prepaid return labels are provided only for approved returns involving damaged, defective, or incorrect items.
Change of Mind
For standard returns due to a change of mind, personal preference, or no longer wanting the item, the customer is responsible for paying the return shipping costs.
Any applicable original shipping charges paid at checkout are non-refundable unless otherwise required by applicable law.
Restocking Fee
Bag It does not charge a restocking fee for approved returns.
Restocking Fee: £0.00
Exchanges
Bag It does not offer direct exchanges unless otherwise stated on the applicable product or order information.
If you would like a different item, you may return the eligible product under this policy and place a new order separately.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been used, modified, or damaged after delivery.
- Products returned without their original packaging or included accessories where applicable.
- Items showing damage caused by improper use or handling.
- Return requests submitted after the 30-calendar-day return period.
- Gift cards, if offered by Bag It.
Certain products may also be subject to specific return conditions disclosed on the applicable product page or at the time of purchase.
These exclusions are subject to any applicable statutory consumer rights.
Refund Process
Returned merchandise will be reviewed after it has been received by Bag It.
Once the return review has been completed, we will confirm whether the refund has been approved or declined.
Approved refunds are issued to the original payment method used for the purchase.
Where permitted by applicable law, any non-refundable shipping charges or other applicable deductions will be communicated to the customer before the refund is finalized.
Refund Timeline
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
After Bag It processes the refund, the time required for the refunded amount to appear in your account may vary depending on your payment method and payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing period, we recommend that you:
- Review your original payment account.
- Check with your payment provider regarding processing times.
- Contact your financial institution if applicable.
- Contact Bag It if you still require assistance.
You can contact us at support@bagit.site.
Lost Return Shipments
We recommend using a shipping service that provides tracking when returning an item.
For standard returns where the customer is responsible for return shipping, the customer is responsible for ensuring that the return shipment is properly packaged and sent to the return address provided by Bag It.
Bag It may be unable to process a refund for a customer-paid return shipment that cannot be confirmed as delivered or received.
For approved defective, damaged, or incorrect-item returns using a prepaid return label provided by Bag It, the return should be sent using the instructions provided with the label.
Refused Deliveries
If an order is refused for reasons unrelated to shipping damage, carrier error, or an error by Bag It, the refund may be affected by applicable shipping or return costs, where permitted by applicable law.
Any applicable deductions will be communicated where relevant before the refund is finalized.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@bagit.site.
Cancellation requests can only be considered before an order has entered fulfillment or shipment.
Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel the order. In such cases, the order may need to be handled under this Return & Refund Policy.
Warranty
Unless otherwise stated on the applicable product page or order information, Bag It does not provide a separate seller warranty.
This does not affect any statutory consumer rights or legal protections that may apply to your purchase under applicable law.
Your Legal Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or otherwise affect any statutory rights or consumer protections that cannot legally be excluded or restricted under applicable law.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.
Contact Information
If you have any questions regarding returns, refunds, warranty matters, or order cancellations, please contact Bag It using the information below.
Trading Name: Bag It
Legal Entity: BAG IT LTD
Company No.: 12460739
Business Address:
14 Close Hill Lane, Huddersfield, West Yorkshire, HD4 6LE, United Kingdom
Phone: +44 79 8859 1413
Email: support@bagit.site
Business Hours:
Monday to Friday
8:00 AM to 4:00 PM (GMT)
Connect With Us
You can also connect with Bag It through our official social media profiles:
For assistance with a return, refund, warranty matter, or order cancellation, please contact us using the phone number or email address provided above.
Bag It is committed to providing customers with clear and accurate information regarding returns, refunds, order cancellations, and applicable consumer rights.